Need help?

If you place your order before 4:00 p.m., it is sent the same day and reception hours are 24/48 hours.
We deliver by express shipping. At the end of your order, you will receive a confirmation email with the tracking number linked to your order.
From the afternoon / evening of the order, you can follow the status of the shipment and all the information related to the location of your Geldis products.
For islands and remote locations, delivery may take an additional day, which generally does not exceed 48 hours.

You can chat with us and describe your problem, we will be happy to help you complete the order and support you during the purchase.

You can chat with us and describe your problem, we will be happy to support you and find the best solution. If your package is damaged, we recommend you take a photo of the package when you receive it.
Otherwise, you can write to entering your order number and describing the problem.

In the confirmation email, you will find the link to track the status of your order. If more than 48 hours have passed, you can write to us on chat, providing your order number, or you can send an email to, if you prefere (please provide the order number)
We will be happy to help you understand where your Geldis products are!

Check that all fields of the payment form are complete and correct. If you still have troubles after this check, write to us on chat!

To use it, you must enter the discount code in the corresponding space during checkout, using ONLY uppercase characters and no spaces.
If, after making sure you have done everything correctly, you still have troubles, you can write an email describing the problem to

Shipping costs are free once an amount of € 29.90 is reached. So if once the discount code is applied, the total amount will not be equal to or greater than that amount, the shipping costs will be added to the order total. To obtain Free Shipping, you must reach an amount of € 29.90 after applying the Discount Codes.

The INCI of each product can be found on the page of the product of interest in the “Ingredients” section.


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